30-Day Return Window – You have 30 days from the date of delivery to request a return.
Condition of Items – Products must be unused, in original packaging, and in the same condition you received them.
Non-Returnable Items – For hygiene and safety reasons, opened beauty tools, skincare, and personal care items cannot be returned.
Defective or Damaged Products – If your item arrives damaged or faulty, we’ll replace it or issue a full refund at no cost to you.
Return Shipping – Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timeline – Refunds are processed back to your original payment method within 5–10 business days after inspection.
Easy Return Process – To start a return, contact our support team at support@sereniglow.com with your order number and reason for return.
