Processing time: Orders are packed and shipped within 2–4 business days.

Delivery time:
Australia & NZ: 5–10 business days
USA & Canada: 7–12 business days
UK & Europe: 7–14 business days
Rest of world: 10–20 business days

Shipping cost:
Free shipping on all orders

All orders include tracking so you can follow your package in real-time.

30-Day Return Window – You have 30 days from the date of delivery to request a return.

Condition of Items – Products must be unused, in original packaging, and in the same condition you received them.

Non-Returnable Items – For hygiene and safety reasons, opened beauty tools, skincare, and personal care items cannot be returned.

Defective or Damaged Products – If your item arrives damaged or faulty, we’ll replace it or issue a full refund at no cost to you.

Return Shipping – Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Timeline – Refunds are processed back to your original payment method within 5–10 business days after inspection.

Easy Return Process – To start a return, contact our support team at support@sereniglow.com with your order number and reason for return.